FAQ

Our Escape Rooms can also be played in English. All you have to do is select the language when booking so that we can prepare the room accordingly and assign you a game master who speaks English.

The room "Hunters of the lost treasure" is our only exception and currently only available  in German!

If you would like to play spontaneously with us, we first have to see if we have a gamemaster available for you. You are welcome to contact us via WhatsApp, email or phone.

Unfortunately, we cannot take delays into account. A late start will delay the rest of the day. Depending on the lateness, we may let you and your team play with shortened playing time. If you are significantly late, it may not be possible to play your game. The game price will not be refunded in case of delays.

Players who are obviously intoxicated/drunk will be excluded from the game for safety reasons.

Das kommt auf deine gewählten Tickets an.
Wenn du unsere “Fix Tickets” ausgewählt hast, ist eine Reduzierung der Spieleranzahl oder eine Stornierung nicht möglich. Solltest du noch unsicher sein, wie viele Personen am Spieltag tatsächlich teilnehmen, wähle am besten die niedrigste Personenanzahl. Weitere Spieler hinzuzufügen, ist kein Problem. Melde dich einfach bei uns und wir ändern die Buchung dahin gehend.
Hast du unsere “Flex Tickets” ausgewählt kannst du bis 72 Stunden vor Spielbeginn stornieren oder umbuchen. Weitere Spieler hinzuzufügen oder abziehen ist kein Problem. Auch in diesem Fall kannst du dich einfach bei uns melden und wir ändern die Buchung dahin gehend. Nach Ablauf der 72 Stunden Frist erheben wir den Spielpreis eines zwei Personen Spiels (119,00 €). Mehr dazu findest du in den AGB.

This depends on the tickets you have chosen.
If you have selected our "Fix-Tickets", a reduction in the number of players or a cancellation is not possible. If you are still unsure how many people will actually participate on the match day, it is best to choose the lowest number of people. Adding more players is no problem. Just contact us and we will change your booking accordingly.
If you have chosen our "Flex-Tickets", you can cancel or change your booking up to 72 hours before the start of the match. Adding or subtracting players is no problem. In this case you can also simply contact us and we will change the booking accordingly. After the 72 hour period we charge the price of a two person game (119,00 €). You can find more information about this in the terms and conditions.

Some of our games are physically demanding and you have to crawl on all fours a time or two. If this is not a problem for you, there is nothing to stop you from playing with us. However, if in doubt, you should always ask your doctor whether you can take part in an Escape Game.

However, we strongly advise pregnant women not to participate in the Horror Escape Rooms.